Performset (Zendesk) - Next SLA Breach
Performset (Zendesk) - Next SLA Breach is a Chrome plugin that converts textual date times into status colored icons with relative remaining time. This plugin is specifically designed for Cloudset customers who use Performset on Zendesk Support.
Performset is an advanced SLA/OLA Management solution for Zendesk, and this plugin enhances its functionality by representing the Next SLA Breach data in a pill format that matches Zendesk's native rendition. By including the custom fields "SLA Next Event Time" and "SLA Next Event Timestamp" in your Zendesk View, you can effectively manage SLA breaches.
One of the key features of this plugin is the ability to set timezone adjustments for agents using the Chrome Plugin Options capability. This ensures that the displayed time and remaining time are accurate and relevant to the agent's location.
With Performset (Zendesk) - Next SLA Breach, Cloudset customers can easily track SLA breaches and take timely actions to meet their service level agreements. The plugin is free to use, making it a valuable addition to any Zendesk Support setup.
